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The following government departments and non-profit organizations may be able to answer your questions about HMOs, traditional health insurance companies, Medi-Cal, and Medicare. In addition, health care consumer advocacy groups--including groups for senior citizens--will be able to assist you in finding further information on which health plan is right for you and your family.
If you would like to voice your opinion about health care in California, contact your local assemblyperson or senator.
Regulatory and Advocacy groups:
About HMOs, Blue Cross, or Blue Shield
California Department of Managed Health Care
California HMO Help Center
980 Ninth Street, Suite 500
Sacramento, CA 95814-2725
Toll-free number: 1-888-HMO-2219
(consumer complaint page)
www.dmhc.ca.gov
About Traditional Health Insurance Companies
California Department of Insurance
Consumers Services Division
300 South Spring Street, 9th Floor, South Tower
Los Angeles, CA 90013
Toll-free number: 1-800-927-4357
Within Los Angeles: (213) 897-8921
(to file a complaint)
About Medi-Cal
Medi-Cal Public Inquiry & Response:
Toll-free number: 1-800-952-5253
Ombudsman for Medi-Cal Managed Care:
(An ombudsman is a person who investigates
problems and helps you find solutions.)
Toll-free number: 1-888-452-8609
California Department of Health Services
714 P Street, Room 1253
Sacramento, CA 95814
(916) 445-4171
About Medicare
Centers for Medicare and Medicaid Services (CMS)
Regional Office
75 Hawthorne Street, Room 408
San Francisco, CA 94105
Toll-free number: 1-800-MEDICARE
Medicare Beneficiary Assistance Lines in California
Northern CA: 1-800-952-8627
Southern CA: 1-800-675-2266
Medicare NHIC information
For further health care information you may wish to contact any of the following groups.
HEALTH CONSUMER ADVOCACY GROUPS
General health plan issues:
Consumers Union
1535 Mission Street
San Francisco, CA 94103
(415) 431-6747
Senior citizen health insurance issues:
Health Insurance Counseling and Advocacy Program (HICAP)
Toll-free number: 1-800-434-0222
Center for Health Care Rights (serves Los Angeles County)
520 S. Lafayette Park Place, Suite 214
Los Angeles, CA 90057
Toll-free number within Los Angeles County: 1-800-824-0780
1-213-383-4519 outside of LA County
Health plan disclosure to patients:
Citizens for the "Right to Know"
925 L Street, Suite 600
Sacramento, CA 95814
(916) 443-7239
Other Links:
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